Creating B2B Content That Connects

Posted on by Beth Negus Viveiros
Nancy Harhut
Nancy Harhut

When creating copy, do you write what you want to say—or what your audience actually wants to hear?

“Having the right words is critical, because in marketing as in scrabble, some words are worth more than others,” says Nancy Harhut, chief creative officer, Nancy Harhut & Associates. “Some words and phrases pull you in, and as content creators we need to focus on those.”

It’s critical to know what words help create engagement. On average, only about 28% of the words on an average webpage are actually consumed, says Harhut.

“People aren’t focusing on every word,” she says. “People skim—some studies show that many people may only read the headline. People are far less interested in what we want to say than we think they are.”

Most marketers put way too much information out there, and they need to scale it back, says Harhut.


Hear more from Nancy Harhut at LeadsCon Las Vegas, March 4-6, where she’ll co-present the workshop “Advanced Email: Best Practices & Behavorial Science” with John Sisson.


“People filter everything through the lens of what is in it for them,” she notes. “Marketers like to start things with the word ‘I,’ and people want to see the word ‘you,’ because it serves as a surrogate for their own names.”

In email copy, marketers often try to cram too much into their messaging. This is a mistake as many people are reading email first on their mobile device while they multitask. Be succinct, Harhut suggests. Try serving up a series of emails, versus sending out an opus that has soup to nuts.

“I’m a fan of getting right to the point, because people are time pressed,” she says.


You May Also Enjoy:

When making your point, it pays to remember that people make a lot of decisions based on emotion.

“There is room for being clever or entertaining, if that serves the purpose of making an emotional connection,” says Harhut. “People have a tendency to factor emotion in the decision making process and later support it with facts.”

 

This updated article was originally published in July 2017.

 

More

Get Content Like This Delivered to Your Inbox

Related Posts

Chief Marketer Videos

by Patty Odell

Ashley Schacher, Director, Events & Sponsorships, Pernod Ricard, on why it makes sense for big brands like MasterCard to stick with campaigns that work. #PROMONext

	
        

BEST PLACES TO WORK

	
        

PRO Awards

	
        

CHIEF MARKETER 200