Russell Stover Fills the Empty Coconut Nest
Here’s a sweet tale of customer service surprise and delight. Yesterday,
Russell Stover Candies made my day by doing a second follow-up via mail on a customer service complaint I’d forgotten about, resulting in a very happy and (again) loyal customer and promoting a product revamp in the process.
I don’t smoke and I don’t drink (well, not much). But I do obsess on certain types of hard to find or seasonal candy. I love Godiva’s pumpkin truffles, available only in the fall. I adore Nestle Smarties, which you can only find in the U.S. in shops that carry sweets imported from Canada or Europe.
But the granddaddy of my candy fervor? Russell Stover’s chocolate coconut nests, sold at Easter time. They’re just perfect little nests of chocolate and coconut, with three little jelly bean eggs nestled inside. Well, that’s how they were, until
