Topic
Customer Service
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Trends
Broadridge Survey: Most Companies Miss the Customer Experience Mark
A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.
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Tech & AI
Luxury Appliance Brand Fisher & Paykel Taps Agentic AI for Efficiency
AI agents now resolve 70% of Fisher & Paykel’s customer service product troubleshooting queries. Read how the New Zealand-based brand is infusing agents more into the customer experience.
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MarTech
Twilio Survey: Top Consumer Pain Points When Dealing With Customer Support
Pain points and potential solutions marketers can implement to improve the customer service experience.
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MarTech
How to Digitize Customer Service: Five Tips From Forrester
Tips from Forrester on how to digitize customer service.
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Video Marketing
Harnessing the Power of Video for Customer Service: 5 Tips
Video is great for creating social engagement,
but it can also be a powerful customer service tool. -
Agencies
How to Avoid 5 Common Social Customer Service Pitfalls
Whether you’re perfecting your social customer service strategy or just starting out, you’ll want to avoid these common mistakes
