U.S.-based credit card issuer Capital One has terminated a telemarketing contract with Indian call center operator Wipro Spectramind after the call center allegedly mislead customers during sales calls.
Officials from Capital One could not be reached at deadline.
According to wire service reports, the alleged misdeeds uncovered by Wipro, reportedly during a routine audit, entailed call center employees using false incentives such as free gifts and membership discounts to sign with Capital One. The practice was apparently widespread and encouraged by team leaders.
Sixty-five employees at the 250-seat call center resigned following Capital One’s decision to pull the plug on the telemarketing operation. Wipro said that it continues to work with Capital One to handle inbound calls.
The decision is another blow to Wipro, which late last year endured a run of bad publicity after losing a help desk contract with Lehman Brothers following complaints about the quality of service.
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