Local 216 of American Federation of Government Employees of the AFL-CIO is fighting a Bush Administration plan to outsource telemarketing for the Equal Employment Opportunity Commission (EEOC).
The EEOC began accepting proposals from telemarketing vendors in April. The agency plans to consolidate field offices and hired a vendor to launch a pilot call center operations in early 2005.
The EEOC’s staff of investigators presently field inbound calls and fear that outsourcing will lead to job loses.
