Aflac

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  Tech & AI

  When Aflac Integrates AI into Customer Service — And When It Doesn’t

  Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley discusses balancing automation and empathy.

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  Profiles & Campaigns

  How Aflac’s March Madness Campaign Leveraged In-House Creative and Channel Diversification

  The insurance brand now uses its internal content studio to supplement creative and produce campaigns more efficiently.