The Ohio Attorney General has filed a lawsuit against Best Buy Co., Inc. alleging that the retailer repackaged used goods and failed to honor rebates, among other charges.
The complaint stated that through advertisements and P-O-P materials, Best Buy offered cash rebates to consumers on certain purchases, but that those rebates were not given. In other instances, customers who requested rebates were given Best Buy gift cards instead.
The suit, filed last Thursday by AG Jim Petro in Franklin County, OH, seeks $25,000 for each violation of Ohio’s consumer protection laws. The suit was filed in response to “the sheer number of complaints coupled with the types of allegations my office received,” Petro said in a statement.
A Best Buy spokesperson said that the company was “aware of the lawsuit and is investigating the claims.”
Best Buy cited its six-month cut-off date as a basis for denying consumer rebates despite whether the consumer was aware of the cut off or had submitted an earlier request for a rebate, the complaint said.
Best Buy was also charged with failing to conspicuously disclose that “open box” items for sale had been used.
The suit also alleges that Best Buy, Richfield, MN, failed to honor refund and exchange programs and extended service contracts.
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