Articles by Patty Odell

Loyalty Program Not Up to Snuff? Marketers May be the Problem.

|  by Patty Odell

In a new survey from SAS and Loyalty 360, 47% of marketers reported that their top priority was getting consumers to spend more. But a separate survey finds that half of loyalty members complain of feeling bombarded by spam and irrelevant offers. Can these groups get along?