6 Phrases Sure to Damage Client Relationships

Posted on by Patty Odell

How many times have you said something to a friend or colleague or business partner, then immediately wanted to snatch those words back? For most of us, that’s more than we can count most likely.

client relationshipsThe good news is Karla Cook from HubSpot has given us a list of six phrases that you never want to use around a client. These seemingly harmless phrases—better known as putting your foot in your mouth—can hurt your credibility or judgment and ultimately your client relationships.

In one example, Cook explains that using an excuse—and quite a lame at that—for not getting a project done on time is a real credibility killer. She suggests setting realistic expectations to meet project deadlines. Read the article …

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