3 Ways to Transform Your Brand’s Customer Experiences

Posted on by Brett Hyman

No matter the sector, brands can use experiential to affect the customer experience. Here’s three tips.

customer experience1. Build trust through transparency Consumers can tell when brands are trying to hide something, so brands shouldn’t keep their agendas secret. By 2020, the consumer experience will be more important than price and product. Experiential activations provide a platform for brands to really show their cards to consumers and foster long-term loyalty. Engaging face-to-face with event attendees removes ambiguity and fosters a dialogue of mutual respect.

2. Activate with context No customer experience exists in a vacuum. Per IBM, 76 percent of consumers expect companies to understand their personal needs. Before diving into an experiential program, ask: “Why does this experience work for this audience right now?” Successful activations challenge consumers to step outside their comfort zones while staying within a context relevant to them.

3. Create experiences to learn from Experiential programs aren’t just a way for consumers to learn about brands; they’re a prime opportunity for brands to gain deeper insights into targets’ behaviors and sentiments. Build events with the means of capturing useful consumer information. RFID technology is one of many simple yet incredibly effective means of integrating gamified analytics. Then, brands can boost retention by listening to customer feedback and optimizing the next event per the insights they gain.

For companies big and small, in industries niche and mainstream, experiential marketing drives engagement like no other tactic. Follow these tips to create experiences that transform the way brands—and industries—fortify consumer loyalty.
Brett Hyman is the president of NVE Experience Agency. He can be reached at brett@experiencenve.com.

Related articles:

Why Luxury Brands Need to Focus on the Human Customer Experience

More

Get Content Like This Delivered to Your Inbox

Related Posts

Chief Marketer Videos

by Patty Odell

Damon Swenson, Brand Activation Manager at Dr Pepper, on crafting a retail program using custom labels tied to Millennials’ passion points and lifestyle interests like fashion, music and pop-culture. He presented his case study at Marketing to Millennials 2017.



Awards

 
	
        

CHIEF MARKETER 200