Author

Chief Marketer Staff

  • Loose Cannon: My Data Card Is Quick (A Sam Chaid Mystery)

    There are 8 million people in the Naked City, and each one of

  • Mail Stream: A Report on Incoming Direct Mail

    Ugg Australia Mails Catalog Ugg boots, the fashion statement made popular by a number of celebrities such as Kate Hudson, Gwyneth Paltrow and Oprah Winfrey, have arrived in homes this fall with the 30-page Ugg Australia catalog. The footwear brand’s …

  • A Federal Issue

    What’s working in B-to-G direct…and why

  • A Year of Change

    “All is flux, nothing stays still.”

    While the Greek philosopher Heraclitus made that observation more than 2,500 years ago, he could have been presenting an address on the state of today’s direct and interactive marketing industry, because change is the name of the marketing game.

  • Tour of Duty

    My most vivid memory of Bob Wientzen is from Sept. 11, 2001.

    I got him on the phone early that day, one of the two people I could reach (the other was Lois Geller).

    For a brief moment the association chief’s mask came down, and so did the reporter’s, and we connected as two human beings who were stunned by the events.

  • The Makeover Maven: I Sell, Therefore I Advertise

    How do they do it? How do companies like this stay in business? Certainly not through advertising like this. As I am fond of saying, they don’t sell because they advertise. They advertise because they sell. They make a lot of sales because they have a …

  • The Del Polito Letter: A Peace Offering

    OK, I’ll be the first to acknowledge that I’ve been known to stick a finger or two in the postal service’s eyes every now and then. Some of my commentaries have been…well, a bit contentious. But hey, that’s why I’m known as an industry advocate rather …

  • Beyond Satisfaction

    Keeping customers happy is just one element of a successful loyalty campaign

  • Announcing a Pronouncement

    And pronouncing an announcement