Shopper/Retail Archives - Page 9 of 35

Broadridge Survey: Most Companies Miss the Customer Experience Mark

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

fisher & Paykel agentic ai agents customer experience

Tech & AI

Luxury Appliance Brand Fisher & Paykel Taps Agentic AI for Efficiency

AI agents now resolve 70% of Fisher & Paykel’s customer service product troubleshooting queries. Read how the New Zealand-based brand is infusing agents more into the customer experience.

Pop-Ups

How Pandora’s Latest Pop-Up Activation Acquires New Customers

Jewelry brand Pandora’s month-long, pop-up store in L.A. had top-performing foot traffic and sales compared to other L.A. stores. Plus, 80% of customers were new, which was the No. 1 KPI for the brand looking to glow up its brand identity.

Campaigns

Owlet Shares Marketing Strategy For New Camera and Lessons Learned from Previous Overspending

Owlet’s top marketer discusses marketing a new product during a promotional season and what the baby monitor brand learned when it shut off Google search ads.

Shopper/Retail

Online October Sales On Track for Holiday Season

Social media ads, generative AI and Prime Day boost online October sales. Holiday sales are expected to slow, as consumers pull forward their holiday shopping.

AI

Target Debuts Enhanced AI Gift Finder for Holiday Season

Target adds a slew of customer experience digital upgrades to help shoppers find products in store and online faster.

Shopper/Retail

Vktry’s Marketing Grows Up with First National TV Ad Campaign

Shoe insoles brand Vktry debuts its first TV ad featuring professional, college and high school athletes to take its brand to the next level after years of growth from social media videos.