ROI: AWOL?

About 30% to 40% of the Pittsburgh Penguins’ $1-million-plus marketing budget is devoted to online initiatives. And Imation is spending 10% to 15% of its marketing dollars on the Web. However, neither have set clear benchmarks to judge the ROI of these activities yet.

Market development manager Daneen Kiger says Imation may have such numbers by midyear.