Q&As

There are many ways to resolve erratic customer service. One is to address it as a scheduling problem. Switching from a manual to an automated system

Dun & Bradstreet’s largest shareholder, Harris Associates L.P., Chicago, has challenged D&B to take steps to maximize shareholder value, possibly by putting

In this country, companies are quick to shift the blame and possible legal liability elsewhere. Customer management too often is conducted with an eye

I’m often asked if modeling works as well for business-to business marketers as it does for their consumer counterparts.The genesis of this question is

Though many of us would like to think e-commerce is the main reason the Web exists, most actually turn to it for free information.Finding really useful

Da Da Dee Da Doo Da Doo Doo Dee Da Doo Doo Dee…How cute!Hey, that’s great!Make it stop! Make it stop!If this doesn’t ring any bells, probably no one

When you’re a small supermarket chain with only 1.5% of the market, rapid growth is difficult to achieve. If your home market is limited to your country’s

Global teleservices is the focus of the American Teleservices Association 16th Annual Conference, Oct. 10-13 at the Opryland Hotel in Nashville.The U.S.

I’ve learned this on the tennis court, the golf course and from the analytical end of direct response results: No matter how lousy your game is, somebody

You wouldn’t know the Dalai Lama was in town the weekend of Aug. 14, even though The New York Times all but dubbed him the celebrity flavor of the month.