Topic

Shopper/Retail

  • Tech & AI

    5 key takeaways from Shoptalk 2025

    The Shoptalk conference this spring in Las Vegas brought out all the glitz to tout retail’s next golden age. According to the show organizations, the industry is on the precipice of its next golden age, and it constructed a massive disco ball to prove its point.   The show, which took place March 25-27, attracted […]

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  • Most Read

    ‘Mr. Wonderful’ shares his top marketing tips at Shoptalk 

    Venture capitalist Kevin O’Leary, known as Mr. Wonderful from the TV show Shark Tank, talks TV ads, ROAS and more consumer brand growth tips at Shoptalk.  After investing in dozens of companies, venture capitalist Kevin O’Leary — also known as “Mr. Wonderful” — shared top keys to growth in his keynote session, “Creating and growing new […]

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  • Trendwatch

    Lowe’s has top in-store customer service

    An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service.   Lowe’s has the top in-store associates across its retail chain, according to a new report from review management platform Chatmeter.  Chatmeter used its artificial intelligence-powered software to analyze more than one million Google Reviews from […]

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  • Most Read

    True Religion CMO taps celebrities to boost brand

    Kristen D’Arcy is True Religion’s first-ever chief marketing officer. The brand hired her specifically to “unleash marketing” for the apparel brand, D’Arcy told attendees at the 2025 Shoptalk conference in Las Vegas in March.  Marketing initiatives giving a boost to the brand include having both paid and organic content from celebrities through its “Team True” […]

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  • Trendwatch

    Wayfair to open second large physical store  

    Building on the success of its Chicagoland store, Wayfair announces it will open a large store in Atlanta in 2026.   Home furnishings giant Wayfair announced this week it plans to open its second large-format store in Atlanta in 2026.  The 150,000-square-foot store will sell offer a variety of styles across all of its home […]

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  • Most Read

    Macy’s to create TV show based on women in retail 

    Macy’s will develop a scripted TV show featuring women executives who were instrumental in the founding of American department stores based on the best-selling novel ‘When Women Ran Fifth Avenue.’   Department store Macy’s just announced it plans to develop a scripted TV series based on the best-selling novel, “When Women Ran Fifth Avenue: Glamour […]

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  • Trendwatch

    Many discover products on social media but few purchase 

    A new survey finds 73% of shoppers find products on social media but only 10% purchase there. Shoppers find products on social media, they are just buying them elsewhere.   In fact, 73% of shoppers say they regularly find products while browsing social media but only 10% go on to make the purchase within the platform, according […]

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  • Tech & AI

    The Home Depot invests in AI shopping tools 

    The Home Depot debuted an artificial intelligence-powered chat feature that can answer shopper questions and suggest products.   Home improvement retail chain The Home Depot debuted artificial intelligence-powered shopping tools on its ecommerce site that will answer how-to and product questions.  The Home Depot trained the tool, dubbed Magic Apron, using a large language model, […]

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  • Most Read

    Exclusive Q&A: Munchkin’s video marketing strategy for its new nipple shield 

    Baby products brand Munchkin may have an uphill battle getting approval for the creative for its new patented nipple shield. The just-launched product took a decade to develop and is best understood with a video, said Kristin Pagano, GM of infant nutrition. The former VP of marketing at Munchkin discusses the details of its marketing campaign […]

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  • Tech & AI

    New CEO at David’s Bridal to usher in ‘aisle-to-algorithm’ strategy  

    David’s Bridal aims to shift to an asset-light business model, focused on its retail media network, marketplace and new apparel categories.   Bridal gown retailer David’s Bridal named Kelly Cook, the chain’s former president of brand, technology and finance, as the new CEO effective April 1.    Cook will lead David’s Bridal into an asset-light […]

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