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AOL Shutters Two Call Centers

AOL Shutters Two Call Centers

Posted on October 19, 2006 by Chief Marketer Staff

AOL announced it will close call centers in New Mexico and Arizona as part of its transformation from a fee-based subscription service to an ad-supported online company.

The closures will lay off 1,300 call representatives in Albuquerque and Tucson. AOL said it will also sell a call center on Ogden UT.

Earlier this year, AOL parent Time Warner said it intended to reduce its global work force by 75% or about 5,000 employees, primarily in the call center and customer care divisions. AOL closed a call center in Jacksonville FL in May.

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