The Mailing Industry Task Force has developed a number of programs and initiatives to add value to mail service and make it more customer friendly.
They include:
* The launch of a pilot track and trace service.
* A plan to develop an intelligent mail system on the existing USPS structure. The system would identify mail pieces that originated from mailers whose processes had been certified as secure to increase the confidence of recipients of the safety of their mail.
* A USPS self-service retail pilot offering service 24 hours a day, seven days a week.
* New credit and financing options.
* The submission of a Federal Register notice to enhance address quality.
“Our goal is to revitalize the mail channel into a medium that’s easier to use, more flexible, data-enhanced and relevant to today’s customer needs,” Michael J. Critelli, chairman of Pitney Bowes and a co-chair of the task force, said in a statement.
The ideas are being presented today during the Spring 2002 National Postal Forum in San Diego. The task force was formed in March 2001at the National Postal Forum to deliver new products and enhanced services to meet ever-changing customer needs.
The task force expects to present specific results at the Fall 2002 National Postal Forum.
