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Do you know what you do for a living? If you dig past the magma of this year’s strategy, when do you reach the core of your competencies?You’re probably

Do you want to make your head hurt? Think about this: You have x million customers, n number of products and y dollars to spend over some promotion period,

What the Internet offers in convenience it lacks in the ability for customers to get a question answered in a timely fashion, or seek the advice of a

By now, everyone knows that to gain the most competitive advantage out of the Internet, a company must organize itself around the customer and embrace

Troubled by falling response and lower remit rates, publishers are turning from agents and going direct to the consumerPublishers have taken on a new

With a new customer database system and highly personalized communications, Thomson Holidays is aiming to make its customer relationships last a lot longer

Voice over Internet protocol (VoIP) – the ability to talk to a customer service rep through your computer without having to make a telephone call – is

AS A RESULT of the Columbia House Co.’s pending merger with CDNOW, the company has undertaken a sweeping reorganization designed to streamline its existing

Autobytel.com has created a new division to expand its wholesale offerings to a wider base of car dealers – and drive away with a bigger chunk of the

It smacks of a now classic (but not beloved) holiday tale: A hopeful young woman placed an order with an online toy retailer on Dec. 6 for two items listed