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Coupon clippers rejoice. Those involved in the manufacture, distribution, and fulfillment of coupons give a cautious thumbs-up, too. With consumer confidence

Consumers spent $3.4 billion online in February, compared with $3 billion the month before, according to a survey conducted by the National Retail Federation

Barely one year after its enactment, marketers are still not complying with the Online Privacy Protection Act (COPPA), a research group has found. Of

Centergate Research Group chairman Rodney Joffe plans to file a lawsuit in small claims court next week against a mortgage company that delivered an unsolicited

Against a background in which up to 80% of customer relationship management initiatives don’t deliver on their promise and up to 50% are abject failures,

In 1992 Jim Dickie characterized customer relationship management as not being easy, fast, cheap to implement–or an option. While CRM, especially efforts

Ripcord Systems has released Ripcord Sales Liberator, a product that facilitates communication between sales force representatives and their corporate