Search Results for: research

  • A Web for All Seasons

    Online, seasonality doesn’t change – much The Internet is changing the marketing world, but one aspect it doesn’t seem to affect much is seasonality.

  • DIRECTIONS: Darwinners and Losers

    We’d like to propose a candidate for our Economic Darwinism Award: Wendy Northcutt, creator and Web master of the Darwin Awards (www.darwinawards.com).Northcutt’s

  • UPDATING THE NEW DM: Working With Tricky Segments

    IN A RECENT COLUMN, I suggested that modelers could improve their results by splitting data sets according to some critically important variable such

  • LIST REPORT: Hot Streak

    The dot-com boom created new business for list vendors in 2000 THE DOT-COM EXPLOSION helped create a banner year for the list industry – at least according

  • CUSTOMER RELATIONSHIP MANAGEMENT: Consumer Disconnect

    Study reveals VoIP’s failings as a CRM tool Voice Over Internet Protocol (VoIP), widely touted a year ago as the next great leap forward in customer relationship

  • A Sound Investment

    TD Waterhouse moves toward more customized customer service SINCE LAUNCHING its Web site in 1997, TD Waterhouse’s online community has grown to the point

  • MEDIA UPDATE: Split Tests

    DMers find that both e-mail and paper mail play a role in the media mixSTILL WAITING for e-mail to replace paper mail? Don’t hold your breath.Some DMers

  • STARS OF & Page Screen

    Print/Web integration gives custom publishers twice the chance to shineGOOD CUSTOM PUBLISHING – both online and off – can’t just be a sales tool for a

  • Q&A

    With Jonathan Bulkeley An Internet “veteran” discusses the role of content in the new mediaGiven a choice, most magazine editors would spend their whole

  • LETTERS TO THE EDITOR

    Kind Words for Kris I thought Kris Oser’s article “Strong Medicine” (DIRECT, January) was outstanding. It was obvious she’d done a lot of research. Jay