Q&As

‘Streetwise’ Is Street Smart

Got a Problem? U.K. May Have a Solution

DM Touchdown

Jiffy Lube tests speech recognition for its outbound teleservices program

Let’s All Yell ÒImportant!Ó

KeySpan Corp. consolidates its inbound operations

New Lists; Account Activity; Card Decks and Inserts

Earthquake Ends Show

Larry Kimmel, new CEO at Grey Direct, predicts a return to direct response basics