Q&As

Mini-catalogs can be an effective prospecting tool

Economic slowdown causes a shift in client priorities, say CRM systems vendors

Tips for Great Trips

Expedia.com’s airport cafe connects business travelers

Balancing the cost to serve customers with realized revenue

Everything I Need to Know I Learned From My Data Warehouse

A.M. Leonard adds speech recognition technology

Parable Group, the Christian product seller, will soon be able to track customers across all channels

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