Q&As
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Reichheld RECONSIDERS
Imagine waking up midway through your career and realizing that all the prognostication, research and theorizing you had done was inconsequential. This
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How to Lose a Decades-Old Customer
It was such a nice gesture. Time magazine offered to send a friend a free year’s subscription with my renewal sub. As I had grown up reading Time, I had
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Kellogg School Takes DM Electronic
Northwestern University’s Kellogg School of Management is set to further fine-tune and expand its direct marketing, which it began overhauling last year.
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Search Engine Shakeup
The search engine landscape changed again last month when MSN dropped LookSmart as its technology source and switched to Inktomi. Andrew Wetzler, president
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News briefs/directmag.com
1/13 DRAFT CHICAGO has been named the Direct Marketing Educational Foundation’s first volunteer advertising agency of record since 1985. Sid Liebenson,
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Domain Registry Firm Settles FTC Charges
A Canadian company will pay redress and alter its marketing practices to settle a Federal Trade Commission complaint that it misled consumers. Domain
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BluBlocker Blends Calendar and Cheesecake
Folks receiving the newest catalog from BluBlocker Corp. should be forgiven if the first thing they notice isn’t the company’s sunglasses. The firm’s
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Holiday Leftovers
I know it’s February. You’ve got visions of hearts and flowers (and maybe flower orders flowing in) dancing in your head. But at this writing, I’ve still
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Idea Art Tries Blow-ins, Inserts
Idea Art, a cataloger and online marketer of paper products, has jumped on the insert media bandwagon. Last month, the Nashville, TN company began sending
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The Buzz About Hiving
Comfort and connection are what consumers crave the most these days. And is what they’re doing about it. Consumers are reaching out to connect with family,