Q&As

How to decide whether your call center reps should work exclusively for you

Richard Viguerie weighs in on how liberals and conservatives are doing in this election year

A settlement reached in a telemarketing fraud lawsuit requires two Largo, FL-based firms to pay a combined $1.4 million in restitution to more than 7,000 consumers, $275,000 in civil penalties and $175,000 in investigation and prosecution costs. The …

African Americans are one of the latest cultural groups that New York Life is reaching out to touch

At some point in life, people start being less stirred up and more scared by presidential elections. The same is true, I now believe, of DMA fall conferences.

Taylor Gifts agrees to pay $25,000 in penalties and costs

There should be no doubt that under Postmaster General Jack Potter’s leadership the U.S. Postal Service has learned how to spot and cut out some of its own fat. Potter’s USPS is much leaner than it’s been under any PMG before him. Part of all this …

Frequent-buyer program springs from what retailer can’t say in promos

Humorist Tom Lehrer once spoke about a letter he received that read

Occasionally in these pages I comment about the schizophrenic approach American Express seems to take toward its cardholders. More and more, the once benevolent AmEx seems to have switched from CRM