Agencies

• Agencies

  Making the Connection

  It used to be that a good speaking voice topped the list of essentials for a customer service representative. Today, typing skills are equally as vital

• Agencies

  Not All There Yet: A familiar villain – low bandwidth – is holding back VoIP

  Voice over Internet protocol (VoIP) – the ability to talk to a customer service rep through your computer without having to make a telephone call – is

• Agencies

  Getting Dumped On

  Newly formed Web marketer iSolve.com wants companies to unload on it.For the past few months, the firm, based in Stamford, CT, has been lining up partners

• Agencies

  Caples and Capability

  Like the previous 21, the 22nd John Caples International Awards presentation on Feb. 24 had its share of surprises. Among them were the choices of some

• Agencies

  Nonprofits Can Certify Mail

  The U.S. Postal Service is making its mail acceptance clerks’ jobs a little easier by allowing nonprofit mailers to certify in writing that mailings meet

• Agencies

  Liberty and Multimedia for All

  Medical supply firm expands online to target new marketsA revamped Web presence will help Liberty Medical Supply Inc. reach $150 million in direct marketing

• Agencies

  They Do: Bridal registries work on retaining loyalty long after the honeymoon

  At most weddings today, it’s not just the parents of the happy couple wishing for a lifelong relationship. More and more, retailers and marketers like

• Agencies

  Defining Data: Federal Reserve proposes rules on financial privacy

  The Federal Reserve Board last month unveiled a comprehensive new regulation implementing the privacy provisions of the Financial Services Modernization

• Agencies

  Back in the Saddle

  Direct Media buys back the firm from AcxiomCoaxed out of semiretirement late last year to negotiate a management buyback, Direct Media Inc. founder Dave

• Agencies

  The e-Customer Cometh: DCI attendees urged to practice CRM

  The e-customer, a savvy target who demands speed of delivery, quality, and who is able to comparison shop easily, is here. And any company that does not