Agencies
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Agencies
Virtual Limbo – Nothing to L.O.L. About
One of my pet annoyances is the punctuational shorthand the Internet has thrust upon our consciousness. “:-)” is supposed to mean something – smile or
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Agencies
PRC Scores USPS: Tells postal service to provide updated rate case data
Riding on the heels of industry outrage over the U.S. Postal Service’s use of old financial data to support the proposed rate hike, the Postal Rate Commission
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Watch and Learn
Online marketers have a lot to gain from observing their competitors – and non-competitors, tooSince the early days of one-to-one marketing, when enterprising
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The Call Center Health Check
The most powerful assessment of any call center is provided thousands of times each day by customers. Thus, the best assessment of any call center’s delivery
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Adding the Human Factor
What the Internet offers in convenience it lacks in the ability for customers to get a question answered in a timely fashion, or seek the advice of a
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The TV Portal
Digital television takes off in the U.K.It’s no longer true that the revolution will not be televised – the revolution is television. In the United Kingdom,
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Breaking New Ground: Builders go virtual to talk with real estate brokers
Traditionally, the commercial real estate industry has been notoriously old-fashioned when it comes to promoting new projects and properties. To many
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Agencies
Vacation Romance
With a new customer database system and highly personalized communications, Thomson Holidays is aiming to make its customer relationships last a lot longer
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Agencies
Amazon.com Lays Off 150 Employees
Online bookseller Amazon.com, Seattle, has laid off about 150 employees, or 2% of its work force. The move was made in anticipation of higher than expected
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Agencies
Triskaidekafundraising
If you want to get a kid turned on to PBS, Cookie Monster’s your guy. But New York’s WNET wanted donors, so it turned to the decidedly non-Muppet Jonathan