Q&As

New Napa-based e-tailer excels with e-mail

DEAR READER JOHNSON Dear Reader Johnson: You’re one in a million. And you and 999,999 other Johnsons in the U.S. can proudly boast a flourishing family

Market pressures push online restructuring

Taming Churn

FRANK JOHNSON’S FIRST LETTER Dear Subscriber: Here is an artist’s approximation of a multipermicrotelicona-rayoscope. The one pictures is the only machine

General Mills, Get Music had shoppers dancing in the aisles.

Thunderbird 1 Takes Off for London

Privacy legislation is here for financial institutions and may not be far off for others

With CRM basics in place, e-mail can be a tsunami of a marketing tool