Agencies

• Agencies

  Bad News at 11

  New media sites cope with plunging market

• Agencies

  Speak, Computer

  Voice technology is among the newest CRM Web tools

• Agencies

  Direct Hit

  Chump Change

• Agencies

  Analyze This

  Middleware Sector Leads Recent iTV M&A Activity

• Agencies

  A New Ensemble

  Lands’ End reworks its operations to create a unified company with a unique view of each customer

• Agencies

  Directions: Global Post

  How Sweet It Is

• Agencies

  It Pays to Model Before Calling

  Telemarketing can be an important element in a financial services company’s CRM efforts

• Agencies

  Directions: Celebrity Endorsements

  Brief Lives

• Agencies

  Traffic Builders

  Home Depot uses Web site to spur store sales

• Agencies

  Fingerhut’s Free Fall

  Michael Sherman struggles to bring the catalog back to basics–and profitability