Topic

Agencies

  • CONSIDER your OPTIONS

    SUCCESSFUL RELATIONSHIPS MUST ENDURE the ups and downs of business cycles. Know your customers, treat them as individuals, and anticipate what they want

  • USPS Announces Rate Filing

    TALK ABOUT BAD TIMING. As if direct marketers didn’t have enough to worry about, the U.S. Postal Service announced on Sept. 11, the day of the worst terrorist

  • September 11, 2001

    Barbara Hoffman showed up for work at Empire Blue Cross/Blue Shield at 8:15 a.m. expecting a routine day. Her boss, COO David Snow, was out of town on

  • RECESSION BUSTERS

    FOR THIS SPECIAL REPORT, we couldn’t afford to hire Bill Murray and Dan Aykroyd, nor could we conjure up any nifty special effects. And no, we don’t have

  • ENTERTAINMENT PROPERTIES PREVIEW: Hollywood Connections

    It’s an interesting time to work in entertainment marketing. The proliferation of cable TV and the Internet has provided more tie-in opportunities, but

  • Small Business Reels After Disaster

    Jehv Gold understands the economic realities of recent events all too well. Just as the shock of the Trade Center crashes began to sink in, he had to

  • Take a CHANCE

    THE MARKETING COMMUNITY has embraced e-mail in a big way. A recent Forrester Report showed that 92% of marketers use e-mail for retention marketing and

  • Enough Already

    The U.S. Postal Service continues to project a mediocre financial end to a very dismal year. The year-to-date accumulated loss is expected to top $1 billion,

  • WORK WITH IT

    AT ITS CORE, customer relationship management is simply about increasing profits and sales by better understanding who your customers are, which ones