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Hanover Direct Inc. had first quarter revenue of $144.3 million, up $14.1 million from the first quarter of 2000. For the quarter, Weehawken, NJ-based

Juno Online Services, New York, and Gateway Inc. have commented on separate settlements reached with the Federal Trade Commission regarding their marketing practices. …

Marketers warn thereÕs a fine line between personalization and privacy

CRM expert Frederick Reichheld argues that loyalty starts with your employees

CRM Cynics

Financial institutions may not sell customers’ personal information without their consent, a federal judge has ruled. …

Priceline.com, Norwalk, CT, has fired its president and CEO, Daniel H. Schulman, as part of a management restructuring. He is being replaced as CEO by chairman Richard S. Braddock.

A plan to combine the content of two leading German tour operators with Europe’s largest Internet access provider to form a new travel agency is being