Agencies

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  Virtual Limbo – Nothing to L.O.L. About

  One of my pet annoyances is the punctuational shorthand the Internet has thrust upon our consciousness. “:-)” is supposed to mean something – smile or

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  Increasing the Traction

  One could say Volvo Cars of North America, Inc. is looking for better mileage with its newest model – a revamped Web site slated to debut this spring.The

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  The Problem – and the Solution – Is Management

  By now, everyone knows that to gain the most competitive advantage out of the Internet, a company must organize itself around the customer and embrace

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  Watch and Learn

  Online marketers have a lot to gain from observing their competitors – and non-competitors, tooSince the early days of one-to-one marketing, when enterprising

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  Making the Connection

  It used to be that a good speaking voice topped the list of essentials for a customer service representative. Today, typing skills are equally as vital

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  PRC Scores USPS: Tells postal service to provide updated rate case data

  Riding on the heels of industry outrage over the U.S. Postal Service’s use of old financial data to support the proposed rate hike, the Postal Rate Commission

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  The TV Portal

  Digital television takes off in the U.K.It’s no longer true that the revolution will not be televised – the revolution is television. In the United Kingdom,

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  Adding the Human Factor

  What the Internet offers in convenience it lacks in the ability for customers to get a question answered in a timely fashion, or seek the advice of a

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  Vacation Romance

  With a new customer database system and highly personalized communications, Thomson Holidays is aiming to make its customer relationships last a lot longer

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  Amazon.com Lays Off 150 Employees

  Online bookseller Amazon.com, Seattle, has laid off about 150 employees, or 2% of its work force. The move was made in anticipation of higher than expected