Topic

Agencies

  • Where Have All the Kiosks Gone?

    WELL, the U.S. Postal Service has decided to go forward with its plans to raise rates for the third time in two years. Given the nation’s economic doldrums

  • CLASS ACT

    Remember the film The Graduate? Dustin Hoffman’s character was told that plastics were the industry of the future. If that story was set today, says Tom

  • What More Can I Say?

    I’VE BEEN DREADING writing this column. Normally in this space, I try to take a look at the lighter side of direct marketing. But like many others faced

  • Heading Home

    Suzanne Calley, who was employed in the strategic marketing department of San Jose, CA-based Cisco Systems, was a passenger on American Airlines Flight

  • On the Rebound

    THE SALES FREE FALL experienced by many firms after Sept. 11 seems to be over at least for now. Response rates have inched up and mail plans are back

  • Crisis CRM

    LIKE MANY COMPANIES, American Express had two groups of people to serve on Sept. 11 its employees and customers. The firm’s headquarters at 7 World Financial

  • TRADE PROMOTION: Shelf Survival

    Rochester, NY-based Eastman Kodak Co. has been busy this fall with a national P-O-P replacement program dubbed Project Clean Slate. Looking to clear up

  • Other Causes

    WHILE THE THREE major disaster relief agencies tipped the scales with over $700 million in donations and counting after Sept. 11, other causes suffered.

  • KEEPING IN TOUCH

    While the Direct Marketing Association still sends oceans of general information to its 5,000 member companies, it is increasingly segmenting its audience

  • ON THE HILL

    A funny thing happened on the way to the economic doldrums: The heat has been lowered somewhat on the privacy issue. Things have slowed a little bit on