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THIS PAST holiday season more people made gift purchases over the Internet than ever before, bringing package deliverers record volumes of new business.According

WIRELESS TELEPHONES are no longer merely for intense urbanites who can’t run out for a cup of coffee without staying in touch. Heaven forbid they could

TODAY’S CONSUMERS ARE bombarded with mail from service providers that claim to have a special relationship with them. They get thank-you notes from the

FIRMS PLANNING TO implement customer contact and retention systems for the first time should take heed: The deck is stacked. Just under one-third of these

Six electric companies have emerged as clear winners in their bid for customers in Pennsylvania, where more than 300,000 customers have switched energy

The Direct Marketing Association’s committee on ethical business practice handled 22 cases between September and November, 1998, with eight of the cases

Diplomat Direct Marketing Corp., Stony Point, NY, had net annual sales of $74.6 million, up from $17.5 million in 1997. Diplomat’s income from continuing

Internet software superstore Beyond.com has signed a definitive agreement to acquire Buydirect.com in a stock-for-stock transaction valued at more than

Canadian media conglomerate Torstar Corp., based in Toronto, has sold Troll Communications, its children’s’ books direct marketing operation which lost

Sitel Corp., Baltimore, reported net income of $1.1 million on revenue of $154.5 million for the fourth quarter ended Dec. 31, 1998, compared with a net