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Marketers are wooing Gen Z as assiduously as they did millennials, Gen X and baby boomers before them. But not all the methods of courting previous generations of consumers work with Gen Z.
This was the topic of “Gen Z Broke the Marketing Funnel,” a panel discussion at the April 2025 POSSIBLE conference in Miami. Though as moderator Krystal Hauserman, NOYZ consulting CMO and UrbanStems strategic advisor, put it, “The marketing funnel wasn’t just broken. Gen Z ran it over, reversed and posted it on TikTok. This generation doesn’t move neatly from awareness in a nice little funnel down to purchase. They skipped that and remixed it.”
Which is not to say awareness, consideration, purchase and retention are no longer critical elements of the customer cycle. It’s just that rather than being stops on an orderly linear path, they are principles to be considered when personalizing the consumer journey. Read about Gen Z’s nonlinear approach to the marketing funnel and what brands should consider when courting this group.
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