Earlier this month, meal-kit company Blue Apron introduced new product lines and meal choices, an upgraded digital experience and new creative. Even more significant, it shed the subscription model it’s used since launching in 2012. Having changed just about every aspect of its business, the brand is now taking a multi-pronged approach to communicating those changes to customers and prospects alike. Raina Enand, Head of Marketing at Blue Apron, lays out the thinking behind the strategy.
In a move to retain customers through subscriptions, cater to user requests and jump on the trend of gamified exercising, iFit brand NordicTrack has developed gamified racing content for its top level of loyalty members. Kirsten Spittel-Sloan, Global Vice President at iFit, explains why this made sense for the brand—and how member feedback was a large part of the story.
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