Are Your Customers Enjoying the Experience?
Brands like Starwood, MGM Grand, National Australia Bank and Time Warner Cable are increasingly focusing on customer experience to gauge success.
Brands like Starwood, MGM Grand, National Australia Bank and Time Warner Cable are increasingly focusing on customer experience to gauge success.
Get the scoop on the recent Adobe Summit from Michael Keaton, FEED, the Girl Scouts, football great Steve Young and more.
Effectively measuring customer lifetime value can give marketers real insight into the real time success of their campaigns.
More than 80% of marketers feel they need to restructure to keep up with increased tech and consumer demands, according to research from The Economist.
Facebook's "Topic Data" product will give brands access to what Facebook fans talking about, including brands, events, products and other specific topics.
Most CEOs want to know where they stand against their competitors. Benchmark data is a useful tool in helping companies see their futures in a new way.
If you’re collecting consumer data, make sure consumers understand what may be done with that information, and give them the opportunity to opt-out.
How can marketers get precise and targeted user data, especially for digital advertisers, if the audience is working just as hard to stay in the shadows?
The migration of marketing services to the Internet and the explosive growth of available analytical insights has fundamentally changed marketing campaigns.
While endless data sets can be a marketer’s dream, it can also become a marketer’s worst nightmare.
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