FREE ON-DEMAND WEBINAR
Companies have lofty goals for customer experience. Unfortunately, most aren’t doing even a fraction of the things required to achieve those goals. You need to design, implement, and manage customer experience in a disciplined way that delivers the results you want. But how do you avoid missteps over the course of this complex transformation?
During this webinar you will learn the best practices for customer experience success derived from the latest studies by Forrester Research. Learn how preference management can be your cornerstone for engaging with customers in a multi-channel world on their terms.
You will learn:
• Why customer experience is a top priority for businesses
• How to improve your customer experience scores
• Why giving the customer a voice is critical to build trust
• What are the 5 best practices leaders do when leveraging customer preferences