Business Manners for Everyone
THE NEED FOR business manners is even greater than I anticipated, and reader comments strongly indicated that more should be written on this critical subject. But while my original column on the topic was dedicated to Generation X (“The Lowdown on Business Manners,” May 1), these pointers are for all who wish to make a difference in their careers.
* There’s no need to be absolutely accurate about the names of the people you are addressing or writing. Memory is a tricky thing and we all have problems with it. Put your effort elsewhere. They’ll correct you if you’re wrong, just as you should if they get your name wrong. Be sure to do it instantly and, if you can, in front of people.
* Anger is good. While it may sometimes seem like bosses simply want another clone to nod OK and grunt through the job, they really appreciate someone with spirit, even untempered spirit. You’re upset about something, feel you’ve been treated unfairly or haven’t gotten your way? Let the whole world know it in no uncertain terms.
* Salary confidentiality is a joke. How the heck are you going to know how much to ask for in your next raise if you don’t find out what your co-workers are earning? Ask them straight out. (You may be asked to share information, too-be prepared and get their salary first so you can make up anything you like for your response.)
* Credit for ideas. Most people don’t admit it (under the guise of teamwork), but hardly anybody ever remembers where an original idea came from. The standard phrase is, “We all thought of it-just one person adding to another’s idea.” Very nice. But more than likely, if you really think about it, you had plenty to contribute and it’s wise to make sure the powers-that- be know it. Don’t be shy; take credit for every good idea.
* Seating at a meeting. You know how you feel about having a particular place to sit at your kitchen table? Some people feel that way about particular seats in particular conference rooms. But those seats are often the “power seats” (you know-head of the table, right hand of the boss, that sort of thing). So take the seat you know brings the power with it and forget about anyone staking out their “territory.”
* Cell phones. Yes, unfortunately, everybody has one, so there’s little edge here. But not everyone really knows how to use it to an advantage. For starters, get someone to phone you as often as possible-for example, while you’re in a meeting. Call attention to yourself. Plan what you’re going to say beforehand, so it looks really urgent and important. Then leave the room long enough to have handled this crisis.
* Class structure. We all know there is no such thing as a class structure in America. So, if you’re climbing the ladder and, say, have recently been given a promotion, you can approach this potential dilemma in one of two ways: (1) continue to hang out with the gang, being certain to spread all gossip that comes your way, or (2) snub the heck out of the losers. Either way is sure to guarantee you laurels, so just do what comes naturally.
* Informal wear. At last! Your company has come over to the real world and allowed employees to wear casual clothing. Break out the jeans, the sneakers, the T-shirts. Don’t worry about learning a new mode of dressing casual-use what you’ve learned from your off time. A confident person like yourself looks cool and businesslike no matter how “loose” the attire.
* Computers at a meeting. Not only are they impressive, but (this is a really big secret) they are a great way to get work done when you are supposed to be taking notes. Many are rumored to save their e-mail, read it during meetings and write the answers to send later.
* Speakerphones. One of the great inventions of our time, this handy device lets you place calls that can be overheard by everyone. Since you need not use your hands, you can carry on any number of other projects while you’re talking. Those on the other end just love that wonderfully hollow sound most speakerphones make.
* Gossip is the answer to getting a handle on office politics. While you may like to think politics don’t play a part in your career, think again. The way to find out what’s going on is to be an active participant in every piece of dirt you can get your hands on. Exchange tidbit for tidbit and watch how much you learn.
* Kiss, kiss. Everyone does it. Some add the continental flair and kiss you on both cheeks. Forget air kissing-go for a solid hit, especially if you’re wearing lipstick.
* Immediately jump into a discussion. Interrupting is OK because, more than likely, you have a brilliant idea or contribution that needs to be put on the table.
* Lean back and enjoy yourself on airplanes, trains, etc. No need to check to see if moving your seat all the way back has just crushed someone’s knees (he or she could be a competitor, anyway).
* Sit in the front passenger seat of the car. If you’re not driving, and a group must share the same car, go for the seat up front and don’t even think about relinquishing it on the return trip. It’s just another version of the conference room power seat.
Have some business manners you’d like to share? Make sure they’re dripping with irony and we’ll be happy to publish them. Write DIRECT, 470 Park Ave. South, 7th Floor North, New York, NY 10016; fax 212-683-4364 or e-mail [email protected].
