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5 Ways for Retailers to Improve Customer Retention

By Sep 19, 2013

Francois Bondiguel (Growmap)

Happy customerCompanies spend plenty of money to get more customers, but not enough of them are investing enough resources to keep the customers they’ve already earned. Here are five steps to improve customer retention: get to know them, keep them happy, incentivize and reward loyal customers, provide great customer service, and offer helpful content.