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Chief DIRECT Marketer

DM INSIGHTS AND ANALYSIS

from the editors of Chief Marketer and DIRECT

April 24, 2013

Chief DIRECT Marketer
 
Getting Ready for a New Ecommerce Platform
Expedia CruiseShipCenters Boosts Email ROI
3 Missed Opportunities in Customer Loyalty

Getting Ready for a New Ecommerce Platform

By Mark Eckman

cart-keys-595Post-launch business readiness is a serious issue when implementing a new ecommerce system. Not planning holistically, forgetting to watch the right metrics and not managing scope migration is where many businesses fail.

FULL ARTICLE

Expedia CruiseShipCenters Boosts Email ROI

By Beth Negus Viveiros

Screen Shot 2013-04-18 at 1.24.06 PMIncreased segmentation and targeting has helped Expedia CruiseShipCenters boost email open and clickthrough rates. Learn how the website is using  email to help travel agents connect with ready-to-cruise consumers.

FULL ARTICLE

3 Missed Opportunities in Customer Loyalty

By Michael Greenberg

missed-opportunities595Loyalty is an incredibly lucrative opportunity for brands, yet marketers still struggle to maximize their relationships with existing customers. Recent research from Forrester shows that 93% of companies have placed customer experience on their list of strategic priorities, with 28% claiming it as their top priority.

FULL ARTICLE

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