CRM LOOP : Database
Best Practices in Data Mining: The Second Five Commandments(Multichannel Merchant) Best-practices marketing database content provides a consolidated view of all customers and inquirers across all channels. The complete history of transactional detail must be captured. ... After the Promotion: What Do I Do with the Names?The question is one of the oldest in marketing: What do you do with the names and addresses you capture during a promotion? ... Nine Tips for Using the Merge/Purge(Multichannel Merchant) Contacting customers with a direct mail piece, such as a catalog, requires data processing. Data processing can be as simple as 1) deciding that you want to mail anyone who made a purchase from your company in 2006; ... FOCUS on
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COLLOQUY Corner: The Baseline Customer MetricsThere’s one simple reason loyalty programs have flourished in the 24 years since American Airlines launched AAdvantage, the first modern database marketing program: Loyalty marketing is measurable marketing. ... advertisement |
TOP STORIES
Database Marketing in Tough Times
Economic downturns are tough on everyone. But database marketers usually survive quite handily—after all, their skills are needed by the whole organization. Here are five ways you can look like a hero. ...
Advanced Predictive Modeling Made Simple (Sort Of)
(Multichannel Merchant) Predictive modeling has been widely adopted in the direct marketing industry. So much so, it has become the direct marketer's best friend....
ZIP+4 + 2 = ZIP+6
(Direct) How do you get an entire newspaper chain to improve its targeting? It's not easy when you own 90 papers, ranging from small weeklies to big-town dailies. ...
The First Five Commandments of Database Content Management
(Multichannel Merchant) Myriad methods exist to turn data into actionable insight. Examples include statistics-based predictive models, homogeneous groupings (also known as clusters), cohort analyses such as lifetime value, ...
Adding a Persona Touch
(Multichannel Merchant) Ask anyone at women's apparel cataloger/retailer Appleseed's to describe Kate, and they will tell you that Kate is a baby boomer, a mother — maybe even a grandmother — who is active in her community ...
Evaluating Web-Generated Names
(Multichannel Merchant) Traditional catalog-oriented direct marketers have always been suspicious of customers acquired via the Internet. "They are not loyal," some reasoned. ...
Making Measurement Matter
(Direct) The rest of the world finally appears to have caught up with direct marketers' focus on accountability....
Something for Something Drives Data Collection
In Latin, quid pro quo means “something for something.” As English speakers, we use the term to refer to a more-or-less equal exchange of goods or services. But that definition has severe limitations in the world of interactive promotions...
Recording Customers in Motion
(Multichannel Merchant) During the next five years, retail store sales are projected to grow by 2.4%. In contrast, e-commerce sales are expected to climb by 13%-14%. ...
Demand Insight and the Data Value Chain
An engineer has been defined as “someone who measures with a micrometer, marks with chalk, and cuts with an ax.” The message of this quip is simple: If the tool to take action is blunt, fine measurement means little. ...
