Live Chat for the Holidays

|  by Chief Marketer Staff

It might seem odd that, in a survey of merchants that have implemented live chat on their Websites, “optimization of live chat” was fourth on the list of site improvements that they planned to implement this holiday season. But the high showing of chat optimization indicates that “like SEO, the live chat job is never…

Calculating the Worth of Your Best Customers

|  by Chief Marketer Staff

With all the time, money and effort spent on identifying best customers, surely such an animal must exist. Or is it time to step back and take another look at how we define our quarry? Maybe our "best customer" search is just a unicorn hunt.